What role does AI have in HR, especially in Talent Acquisition?
By now, we have all heard about how AI is revolutionizing all industries and sectors. Our world of HR is not spared from this revolution. We must be prepared to coexist with new technologies and embrace their power while maintaining our ethical standards.
We believe the role of generative AI in HR is to create more efficient processes while opening up mental space and time for humans to connect with humans within organizations.
Our team at Talent to Team recently had a series of discussions around the impact of generative AI for HR. We talked about how we can keep ourselves knowledgeable on the trends, but also aware of the risks. We prefer to approach this new wave of work with an open mind but also a healthy dose of skepticism as we see how the AI market continues to take shape.
Below are the top areas where we see Generative AI being used in HR, specifically Talent Acquisition, and where we see the most impact.
5 benefits of generative AI:
1. Resume Screening
We see a lot of benefit from a time-saving perspective in the recruiting process. Certain AI algorithms can scan resumes, extract essential information, and even predict how well a candidate might fit your company culture. Our goal when we hire for our clients is to get the best people in the right roles as quickly as possible. If ChatGPT can help make the screening process faster, more accurate and maybe even remove human bias, we are in!
2. Job Description Perfection
In this hiring market, we all know how important it is to craft a compelling and inclusive job post. Generative AI can help with that, too. It can suggest ideal keywords and phrases to attract a broader range of candidates. Plus, it can assist in removing biased language, making your postings more equitable and appealing to a diverse pool of talents.
3. Interview Questions
One of the best ways to ensure interviews are well prepared is to have a set list of questions per role. With generative AI tools, you can create a list of questions aligned to the job description and values of the company in less than 30 seconds.
4. Interview Insights
Generative AI can analyze interview transcripts to identify trends and patterns in candidate responses. It can also provide suggestions for follow-up questions, helping you dig deeper and get a better sense of each candidate's potential.
5. Candidate Communication
Although a personalized response is always best, it helps to have a few prepped templates for different recruiting scenarios that you can personalize at the time of sending them. You can prompt the generative AI bot to create several templates, using a persona and tone, and save them for later use.
We found that Hernan Chios substack post from ProductizeHR has the most comprehensive recommendations for those wanting to start using ChatGPT and others as part of their talent acquisition process.
Being the “People People” that we are, we still believe the recruiting process needs to be humanized and cannot be fully outsourced to generative AI bots, but imagine the time we can reinvest in getting process right, having live conversations with candidates, and supporting hiring managers with their talent strategy if we optimize our time!
Of course, generative AI for HR doesn't stop at recruiting. There are many more ways to get the best use of this new technology and this cheat sheet created by AIHR sums it up pretty well.