After 15+ years in HR, Bonnie Sims was told she'd eventually build armor. She hasn't. Bonnie shares the COVID-era layoff that taught her compassion isn't the opposite of good leadership, and why the hardest moments in a company are the ones people remember most.

When someone has been 'doing HR' for years and then leaves, companies often discover the real problem wasn't the person. It was that nobody ever knew the why behind their processes. Bonnie Sims breaks down the difference between having someone handle HR tasks and having an actual HR function, and what it costs when nobody catches the gap in time.

After 15+ years of fractional HR work, Bonnie Sims has noticed the same pattern: growing companies hit predictable inflection points, and the founders who plan for them early have a completely different experience than the ones who wait. She breaks down the two moments that matter most, and why waiting almost always costs more.